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Return Policies

Easy Return Policy:

At Desk Arena, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the return policy that is applicable for all the items sold on Desk Arena.

Please inspect all goods carefully on delivery and any complaints with regards to damage or any other reason (wrong product was delivered instead of what was ordered (Includes color, size)) should be reported to us within 48 hours of delivery with the receipt of the products. We may ask for digital picture of the same in order to review the same. If your item(s) are damaged, defective or were shipped in error, you may return the item(s) for a full refund, within 2 days of receipt.

Return procedure steps:
  1. You can report about your returns via email at: support@deskarena.com
  2. We will not accept any returns after 48 hours of receiving the shipment. Be sure to check your deliveries upon receipt.
  3. All products should be returned in original condition with tags, all the parts and freebies with your original receipt for a refund intact as attached in the product. Presence of original tags is a must to accept returns.Please make sure that the product(s) are properly packed when you are returning it.
  4. If you have any questions or clarification you can contact our customer support, we shall assist you on how to have the product sent back to us.
  5. Desk Arena will arrange for the pickup of the products to be returned.
  6. Since we are selling branded products of another brand, we do not assure the desired quality promised by those brand companies.
  7. If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
  8. We refund the money the way the payment was made at the time of order placing. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account.
  9. Refund process will be initiated once we receive the product(s). Usually refunds are processed in less than 3 business days and the funds are sent back to the customer's bank account within 3 to 5 working days.
  10. We keep you updated through emails once we initiate the refund process. If our last mail states that we have initiated the refund process. So, please wait for the process to complete.

We at Desk Arena are here to fulfill your regular stationery needs via an online platform, so that you can order online and sit back and get your products delivered at your doorstep.

support@deskarena.com
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